We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager, Julie Lambe who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Complaints can be sent to wyicb-kirk.admin.kirkburtonhc@nhs.net for the attention of Julie Lambe.