Appointments System

We have changed our appointment system to ensure that you are offered an appointment with the right health professional and given enough time for this appointment.

If you need an urgent or routine appointment with a GP or Nurse Practitioner, please go to our practice website and click on the icon that says "Make an appointment". You will then be able to answer a series of questions regarding your medical issue. This information will go to a triaging GP who will review the information and we will then contact you with an appointment of appropriate length and with the best clinician for your problem. You may be offered an appointment on the same day or within two weeks if it is a routine issue. Please answer questions honestly and give us as much information as possible so we are able to assess your medical needs. All clinician appointments must now be requested through e-consult.

We have set up two i-pads in reception which can be used to complete the e-consult and a member of staff will be happy to show you how to do this if you need any help. You can also ask a friend or family member to complete an e-consult on your behalf if you wish – no username or passwords are required.

If you do not have internet access and are housebound then please telephone the surgery and a receptionist will complete the e-consult form for you.

By completing an e-consult you are helping to free up the phone lines for patients who are unable to access the internet.

E-consults will be switched on at 7am each morning and will remain on all day.

If you need an appointment with a member of our nursing team, please ring reception between 11am and 4pm and reception will book this for you.

Thank you for your support in helping us to improve our appointment system for all our patients.


Annual Reviews

Some patients will need annual reviews due to diagnosed conditions. This is so that we can monitor your health. Examples of patients who may need an annual review are patients with COPD or Asthma, patients with cardiovascular and hypertensive conditions, patients with Diabeties as well as other conditions and medication monitoring. Each year you will be invited to the surgery to make an appointment for this review. It will always be due around your birthday month. We may send an invite by text message or by letter and occasionally we will contact you by phone to book your appointment. 


If you are unsure if you need a review please speak to one the Receptionists who will be able to help.

Care Navigation

As a Practice our Reception staff may signpost you to another healthcare provider. This is because they may be better suited to helping you with your problem, these could include an optician for an eye problem, a dentist for problems with your teeth and gums or a pharmacist. Within the Practice we can also book directly in with IAPT and a First Contact Physio.

For further information on the above please speak to a Receptionist  who will be able to assist you further and help you see the most appropriate person to help with your needs


This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times. All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.

Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking. We only use staff who have received chaperone training. Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training. Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager.

If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.

Extended Hours

Extended hours are available at the Practice from 18:30 Thursday and from 7.30 on a Wednesday Morning.

Extended Access

Patients can now see a local GP, Physio and Phlebotomist (blood taker) for routine appointments on weekday evenings and weekends at Huddersfield Royal Infirmary. Pre-bookable and on-the-day appointments are available between 18:30 and 20:30 each weekday, with additional slots available on Saturdays and Sundays between 08:45 and 17:15.

GP, Physio and Phlebotomy appointments are available for any Greater Huddersfield patient in the Primary Care Centre hub at Huddersfield Royal Infirmary and some physio appointments are available at other sites as well.

You can also book evening or weekend appointment by ringing us on 01484 602040.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit. The on-call doctor may call you to ask for more information prior to the home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Did Not Attend DNAs


Unfortunately, as a Practice we have a number of DNAs each week. If you are unable to attend your appointment please let us know so we can offer this appointment to someone else. As a Practice we monitor DNAs and patients who repeatedly fail to attend will receive a warning letter and will be removed from our Practice list if it continues

Please help us to avoid wasting valuable appointments. If you do not need your appointment or simply want to change it, call 01484 602040 or email

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Training Practice

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialities.

These qualified doctors are attached to the practice for 6-12 months at a time. Part of their training includes analysing their ability to consult with you, therefore  they will occasionally video consultations. You will be informed if the doctor is videoing their consultation and your consent obtained beforehand.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.