Appointments

eConsult

Appointments System

Appointments can be made by either calling at the surgery, by telephoning 01484 602040 between 08:00 – 18:00 weekdays or online via the above link. If you need to be seen urgently on the same day, please call at 8am.

To book non-urgent appointments please telephone between 10:30 and 16:00 where possible. These can be up to a 4 week wait for problems that are not urgent.

Please tell the Receptionist if the appointment is for more than one person, or if you feel you may need more than the usual 12 minutes.

Our reception staff have been trained to ask the reason for your appointment, this is so that we can ensure you are seen by the most appropriate person and in some cases may be an Advanced clinical practitioner, a Nurse or a Clinical Pharmacist. 

If you are advised we have no appointments left for the day and you feel your problem cannot wait and you need urgent help that day please let the Receptionist know, they will ask you a list of questions and this will be passed through to our Oncall GP who will offer further advice.

Annual Reviews

Some patients will need annual reviews due to diagnosed conditions. This is so that we can monitor your health. Examples of patients who may need an annual review are patients with COPD or Asthma, patients with cardiovascular and hypertensive conditions, patients with Diabeties as well as other conditions and medication monitoring. Each year you will be invited to the surgery to make an appointment for this review. It will always be due around your birthday month. We may send an invite by text message or by letter and occasionally we will contact you by phone to book your appointment. 

 

If you are unsure if you need a review please speak to one the Receptionists who will be able to help.

Telephone Appointments

The doctors can be consulted for advice on the telephone. Please ask for a telephone appointment when you ring the surgery. You will be given an appointment window and the doctor will ring you back within that time scale.

Care Navigation

As a Practice our Reception staff may signpost you to another healthcare provider. This is because they may be better suited to helping you with your problem, these could include an optician for an eye problem, a dentist for problems with your teeth and gums or a pharmacist. Within the Practice we can also book directly in with IAPT and a First Contact Physio.

For further information on the above please speak to a Receptionist  who will be able to assist you further and help you see the most appropriate person to help with your needs

Chaperoning

This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times. All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.

Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking. We only use staff who have received chaperone training. Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training. Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager.

If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.

Extended Hours

Extended hours are available at the Practice from 18:30 on Tuesday and Thursday.

Extended Access

Patients can now see a local GP, Physio and Phlebotomist (blood taker) for routine appointments on weekday evenings and weekends at Huddersfield Royal Infirmary. Pre-bookable and on-the-day appointments are available between 18:30 and 20:30 each weekday, with additional slots available on Saturdays and Sundays between 08:45 and 17:15.

GP, Physio and Phlebotomy appointments are available for any Greater Huddersfield patient in the Primary Care Centre hub at Huddersfield Royal Infirmary and some physio appointments are available at other sites as well.

You can also book evening or weekend appointment by ringing us on 01484 602040.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit. The on-call doctor may call you to ask for more information prior to the home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Did Not Attend DNAs

 

Unfortunately, as a Practice we have a number of DNAs each week. If you are unable to attend your appointment please let us know so we can offer this appointment to someone else. As a Practice we monitor DNAs and patients who repeatedly fail to attend will receive a warning letter and will be removed from our Practice list if it continues

Please help us to avoid wasting valuable appointments. If you do not need your appointment or simply want to change it, call 01484 602040 or email reception.kirkburtonhealthcentre@nhs.net.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Training Practice

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialities.

These qualified doctors are attached to the practice for 6-12 months at a time. Part of their training includes analysing their ability to consult with you, therefore  they will occasionally video consultations. You will be informed if the doctor is videoing their consultation and your consent obtained beforehand.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.