Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

General Practice Data for Planning and Research

General Practice Data for Planning and Research (GPDPR) is an NHS Digital programme that plans to collect data from the GP records of all patients in England to help support the planning and commissioning of health and care services. Data sharing with NHS Digital will start on 1 September 2021.

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to;

  • plan and improve vital health and care services
  • research and develop cures for serious illnesses

The data collected will not include patients’ names and addresses and NHS Digital says that any other data that could directly identify patients will be psuedonymised.

For more information please follow this link- General Practice Data for Planning and Research: GP Practice Privacy Notice

Type 1 Opt-out: Medical records held at your GP practice.

If you do not want your identifiable patient data to be shared outside of the GP practice for purposes except your own care, you can register to opt-out. This is known as a Type 1 Opt-out. You can register a Type 1 Opt-out at any time, you can also change your mind at any time and withdraw a Type 1 Opt-out. This Opt-out request can only be recorded by your GP practice.

If you wish to register a Type 1 Opt-out please complete this form and return to Kirkburton Health Centre- Type 1 Opt-out Form

National Data Opt-out: Opting out of NHS Digital sharing your data.

A national data opt-out, also known as a Type 2 opt-out, applies to identifiable patient data about your health which is called confidential patient information. If you don't want your confidential patient information to be shared by NHS Digital with other organisations for purposes except your own care- either GP data or other data such as hospital data, you can register a National Data Opt-out.

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by clicking on "Your Health" in the NHS App.

Your GP practice cannot process a National Data Opt-out.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Data Protection 

To help clarify our data protection policy we have created a patient information leaflet. To download, and learn more about our policy and how to make an access request then click on the link below. 

Data Protection Leaflet

 

Patient Privacy Notices

Patient Privacy Notice     COVID-19 Privacy Notice (08/04/2020)     Young Patient Privacy Notice     Privacy Notice - How We Use Your Information     Telephone Consultation Recording - Privacy Notice     National Data Opt Out Policy     Covid-19 Vaccination Privacy Notice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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